Terms of Service

Video Services Provided

Last Updated December 2019

The services which are provided by BesoTV as of this day are the specified hereunder; however, BesoTV may add or deprecate any services according to its sole discretion and without any prior notice.

BesoTV provides video production and editing services for the purpose of creating video projects for business and personal use. 

You or “Client”, is a customer of BesoTV, or represents an individual or group considered to be a customer of BesoTV.

In the case of video editing services, the Client is required to provide video footage, other materials and content, and a description of the particular video project (these particulars are referred to collectively as “Content”) to BesoTV. 

 

Payment for Services Rendered

For the services provided to you by BesoTV, you shall be required to pay the fees as quoted. The payment shall be made via certified cheque, credit card using our payment gateway (Stripe or PayPal) or email money transfer (in some cases). BesoTV is not liable for any security or privacy breaches by any of these payment processors.

BesoTV reserves the right to adjust its service fees from time to time. These rates may be yearly, monthly, weekly, daily or one-time fees.

 

Intellectual Property Rights

This refers to all current patent rights, mask work rights, rights of publicity, copyright rights, moral rights, trade dress and service mark rights, trademark, trade secret rights, goodwill and other intellectual property, as well as those that are to exist in the future, and all applications of the said rights and registrations, extensions and renewals thereof, under the laws of territory, country and state, or other jurisdiction.

The Client must either approve or decline a project when the final result is presented. The client is in charge of viewing, reviewing, commenting and approving the video project worked on by BesoTV. Should the Client not communicate with BesoTV for more than 30 (thirty days), we may opt to terminate the project. The media files a Client wants to get edited must be uploaded as a complete package. BesoTV will confirm the number of files uploaded. Once the client confirms the uploaded files the project will start. If more files will be uploaded later in the project then extra charges may apply.

 

Revisions

The Client is permitted to request revisions which are included in the package price. Additional revisions beyond the scope of the project will be subject to additional charges.

If a Client is dissatisfied with any result during the editing process, requests for changes should be articulated within (5) five business days after the delivery of the final video. During the revision process, BesoTV reserves the right to ask the client to give the full payment for the project before any other revisions can take place.

If a client is not completely satisfied with the production and result (30) thirty days after beginning of the project, BesoTV may opt to terminate the project.

 

Chargeback Policy

If you run a chargeback against our company our accounting department will vigorously defend it. At the moment we receive the chargeback we are no longer obligated to perform the services you charged-back, even if we win the chargeback. The time we would have spent on your project will be spent on the chargeback.

 

Customer Support

BesoTV values its customers and will provide support on a best-effort basis, meaning that our team will do its best to respond to any issues in a timely manner. In the case where additional technical expertise is required, BesoTV will seek the help of third-party companies, external agencies and/or professional freelancers to determine the best method for troubleshooting the issue quickly and efficiently. 

Suport can be provided by phone, live chat, and/or screen-sharing depending on the customers’ needs. 

 

Amending These Terms

BesoTV may amend or change these terms from time to time, and may notify you about such changes. If you decide that any change does not conform with your understanding with BesoTV, you can, by yourself, terminate these terms. If you decide to do so, in some cases, the content in our work portfolio showcasing your project shall remain on the BesoTV website. 

Any change of these terms shall not have retroactive effect. You are required to inspect these terms from time to time.

 

Termination

BesoTV may, according to its sole discretion, terminate these terms of service, the service or any service provided by it for any reason, for all the users or just to you, for any cause and for no cause, including, without limitation, due to lack of use or if BesoTV believes that you breached these terms of service, or acted in a manner which may harm the spirit of these terms of service. BesoTV may, moreover and according to its sole discretion, refrain from providing the service or any part thereof, with or without any prior notice.

You hereby warrant that any termination of your access to the service or services may apply without prior notice, and acknowledge that BesoTV may terminate the services immediately.

Moreover, BesoTV shall not be liable for any damage caused to you or any third-party as a result of terminating these terms of service. However, in any case where BesoTV shall terminate these terms not due to your breach of these terms, then it shall continue to provide you with services for the term you paid, or refund your proportional part, according to your discretion.

 

Indemnification

You hereby warrant and agree to hold BesoTV harmless and to indemnify BesoTV for any claim brought against it by a third-party due to your breach of representations and/or obligations under these terms. This indemnification shall be made promptly, according to BesoTV’s request.

 

Entire Agreement

These terms of service constitute the entire agreement between BesoTV and yourself and shall only be amended by written instrument. Any waiver, delay or withholding by BesoTV to enforce its rights shall not be constructed as an amendment.

 

Governing Law

These terms of service shall be exclusively governed by the laws of Canada, and any dispute arising from it shall be exclusively brought to the courts of the province of Quebec.

 

No Class Action

You undertake not to engage in any class action against BesoTV and solely to claim your losses personally.

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